Payments
You can make your payment via Credit Card (including MasterCard, Visa, Discovery, Amex) or International Bank Wire.
To apply for a credit account with us, please contact Lynda (lynda@flossandrock.co.uk) or Denise (denise@flossandrock.co.uk) at our UK Head Office and request a New Account Application Form.
Standard payment terms are Net 30 days on submission of your Business Trade Reference sheet.
Â
Shipping
Floss & Rock will fulfil orders via its US stockholding warehouse in Indianapolis.
Q1 2026 (January 1st to March 31st)
Orders < $400Â subject to full freight 15% charge and N30 days
Orders >$400 but <$599Â subject to 10% freight cap and N30 days
Orders >$600 ship free of freight and N30 days
Orders > $1000Â Free Shipping and N60 days
Orders >$1500Â Free Shipping, N60 days and 5% discount
Please contact your local rep for details on our quarterly sales and shipping promotions
For any queries please contact:
Lynda Goodson  - lynda@flossandrock.co.uk
Denise Knight – denise@flossandrock.co.uk
Â
Returns
If you have any faulty stock, please contact the sales team for a product return form. We will arrange for stock to be collected or issue a credit note for stock once the form is authorised. Please do not post back damaged items without authorisation from the sales team.
Breakages, shortages or defects should be notified within 5 working days from date of delivery.