Payments, Shipping & Returns

Payments

The first 3 orders must always be pro-forma. You can make your payment via Paypal or Credit Card (including Amex) or International Bank Wire.

To apply for a credit account with us, please contact Lynda (lynda@atelierhomeandgift.co.uk) or Denise (denise@atelierhomeandgift.co.uk) at our UK Head Office and request a New Account Application Form.

Standard payment terms are Net 30 days.

 

Shipping

Floss & Rock will fulfil orders via its US stockholding warehouse in Indianapolis.

For orders placed September to end December 2018 our order and shipping terms are:

Minimum opening order $295 plus Domestic Shipping

Minimum repeat order $150 plus Domestic Shipping

Orders above $400 BUT less than $600 plus Domestic Shipping capped at 5%

Orders above $600 Free Domestic Shipping

 

For any queries please contact:

Lynda Goodson  - lynda@atelierhomeandgift.co.uk
Denise Knight – denise@atelierhomeandgift.co.uk

 

Returns

If you have any faulty stock, please contact the sales team for a product return form.  We will arrange for stock to be collected or issue a credit note for stock once the form is authorised.  Please do not post back damaged items without authorisation from the sales team.

Breakages, shortages or defects should be notified within 5 working days from date of delivery.